The front desk manager, Melody and the night duty manager Alex was excellent in looking after my arrival. Furthermore, the breakfast staff is so polite and attentive, its beyond my expectations for a 4 star hotel, definitely getting a 5 star service.
Raychui
avril 2024
The hotel is fantastic. I loved it. The hotel staff - they are all brilliant! Helpful, lovely, friendly people, always smiling and great English skills! The in room dining was very good quality and well priced, I enjoyed two very delicious suppers! The facilities are amazing. The breakfast buffet room is stylish and kept very clean, staff are attentive and helpful. Breakfast was amazing. Great western options. I enjoyed the fresh bread every day and multiple spreads, this hotel even serves cereal which is rare in China. Sausages, bacon, baked beans, grilled tomato, fried mushrooms. There was even cold meat options for my carnivorous parents were excellent, smoked chicken, salami, and others. Fresh fruit and tinned fruit, fruit and plain yogurt. Everything was amazing and if we ever go back to Beijing, we would choose this hotel. The area is actually very laid back, Soho is just a 10 minute walk away. Close to subway station. The rooms were warm (December I visited) and very clean, massive windows which took in all day sun. The bathrooms have been renovated, they look new and fresh, super clean! Instant hot water. Great water pressure! Large showers. The swimming pool is gorgeous, the water was not very warm but warm enough. The pool staff also are fantastic. There's a lifeguard on duty. Swimming caps are necessary for swimming, they have these for sale. This hotel was a pleasure to visit. Thank you.
Kendall
décembre 2023
The rooms are as described and very clean with good facilities. Location is close to amenities in Wangjing district and 20/30mins drive to Beijing Capital Airport. Swimming pool and gym are both decent size, clean and modern. You will need to bring a swimming cap with you or buy one at the gym's reception. Staff has been super helpful when it comes to helping me find a taxi on a rainy day, and finding taxi to the airport. Highly recommended!
Zheng
mai 2023
I'd like to warmly thank the staff of the hotel! You guys not only showed the best guest service and professionalism, but also turned out to be wonderful people! Thanks for finding my phone, it had pictures from all over our trip to China. I was incredibly upset when I lost it in a water park far from the hotel. You've made something impossible by returning it. Thanks a lot! You are my heroes!💓We will definitely come back and recommend this hotel to friends and colleagues.
Vicky_worldcitizen
juillet 2023
We arrived via train from Xi'an at the last leg of our self guided Homeland Tour. We had little cash and had found our credit cards blocked by our UK banks despite telling them we were visiting China and had been using them up until this point via Alipay and WeChat. The hotel were very extremely helpful, allowing us to check in with minimal deposit,(Thank you Melody) which then allowed us to use the room telephone to call the UK and unblock the credit cards - although only one was unlocked. Brilliant four day stay. Our daughters loved the swimming pool - used it every night. We ate in the hotel in the evening. Food was excellent value for money. Breakfast was included in our room rate and was excellent in terms of choice and taste. Ten minute walk to a subway that allowed us to travel into the Beijing tourist spots. Excellent city scape views at night from our room on floor 32
Patrick
août 2024
We are very happy about the services and location of this hotel. The front desk people including managers and staff who help guests with room reservations and ordering taxi services are all very helpful and friendly. As we don't have Wechat payment app, it is hard for us to get a taxi ourselves. The staff have been ordering taxi for us every day with friendly smile all the time. Further, as my kids have peanuts, tree nuts and egg allergies, we really like that all the breakfast items at this hotel are clearly marked with ingredients. My kids did not get any food that could trigger their allergies during the entire stay of 8 days. We trust this hotel and would like to stay here again next summer!
Jiawen
août 2024
Hotel is family friendly, staff at reception helpful and even accommodated our request for late checkout. Room made up nicely every day, toiletries provided smelt wonderful. Quiet high floor, spacious family room with superb view of the city. Easy to get a cab into the city, average cost each ride only 30 - 45CNY. Some shopping and many food options available within walking distance.
Ruth
août 2024
The staff were exceptionally helpful. One of them went as far as help us arrange the next segment of our trip to Xi'an. We have to bother the concierge staff endless number of times as we were struggling to deal with the ticket bookings to places of interest while in Beijing and figuring out directions, and they continued to be very patient and helpful. The hotel is relatively new and very clean. The neighbourhood was also new, clean and quiet - not congested like central Beijing.
Patrick
mai 2024
The staff are amazing! Helped with organizing the trip to the Great Wall, checked in earlier and offered a late check out, provided a higher floor and the room where I could open a window, which is crucial for me. The housekeepers are just wonderful leaving water bottles near my door when I had dnd sign, it was a very caring gesture. I loved the location of the hotel, it is not central but it is located in a very nice new district with lots of restaurants around and a nice park area, 5 minutes to the metro station, very close to the capital airport.
Aleksandra
juin 2024
The location is very convient with many shopping malls within walking distance. The breakfast was very good. This is a great hotel. For 200 RMB less trhan many other of the nice hotels in Beijing, this is our preffered home away from home. Excellent pool as well. Many of the staff spoke English making our stay an incredible experience.
Todd
janvier 2023